- Warranty Coverage:

  - Products are covered by a pan-India warranty for up to 25 years (may vary as per product models, refer to specific warranty tenures of the product).

  - Customers can contact local authorized Loom Solar dealers or distributors, or Loom Solar's toll-free or support number for assistance.

  - Customers in the vicinity of Eastvolt Energy Private Limited dealerships may visit in person or call for support.

- Refund and Exchange:

  - Returns are only accepted for defective products.

  - Transportation costs for returning defective products to the dealership are the customer's responsibility.

  - Final decisions on refunds and exchanges for Solar Panels are made by original manufacturer Loom Solar Private Limited and are binding.

- Timeframe:

  - The warranty period is subject to the product model & category, with detailed information available on the Loom Solar website 

     (https://www.loomsolar.com).

- Legal Complaints:

  - Should any legal issues arise, all hearings and proceedings will take place in Guwahati City only.

- Participating Countries:

  - Australia, Brazil, Canada, Germany, France, United Kingdom, India, Japan, New Zealand and United States.

- Policy Overview:

  - The refund policy follows Loom Solar's priority guidelines on warranty & refund policy (link: https://www.loomsolar.com/policies/refund-policy).

  - The reference policy URL (https://support.google.com/pixelphone/answer/2411741?hl=fr-CA) provides additional context.

- Returns and Exchanges:

  - Accept returns only for manufacturing defective products.

  - Exchanges or refunds are subject to the final decision of Loom Solar Private Limited.

  - Transportation costs for returning defective products to our dealership address are the customer's responsibility.

- Customer Support:

  - Customers can reach support for international concerns through designated email or contact no. mentioned on our contact us page.

  - Ensure clear documentation of issues to facilitate resolution.

Our company policy is designed to create a positive, safe, and productive environment for everyone.

Here are the key points of our policy we adhere to:

# 1. Commitment to Quality

We strive to provide the highest quality renewable energy products. All our offerings meet industry standards to ensure safety and efficiency.

# 2. Respect and Inclusion

We are dedicated to fostering a workplace that values diversity and inclusion. We treat everyone with respect, regardless of background, role, or opinion.

# 3. Environmental Responsibility

As a renewable energy company, we are committed to protecting the environment. We follow practices that minimize waste and enhance sustainability in our operations and products.

# 4. Health and Safety

The health and safety of our employees and customers are our top priorities. We follow strict safety protocols to ensure a safe working environment for everyone.

# 5. Innovation and Improvement

We encourage creativity and continuous improvement. Feedback from our team is valued and helps us enhance our products and processes.

# 6. Confidentiality

We respect the privacy of our employees and clients. All sensitive information will be handled with care and kept confidential.

# 7. Compliance with Laws

We adhere to all relevant laws and regulations in our business practices. This ensures that we operate fairly and transparently.

# 8. Customer Focus

Our customers are at the heart of everything we do. We aim to exceed their expectations by providing exceptional products and support.

Join us at EastVolt Energy Private Limited as we illuminate the path to a cleaner, greener future!!